Get help

Stuck, or have a question about a charge? Email us. A real person reads every email.

1. Write to support@tools.ltd.
2. Tell us which tool you used and what went wrong. If you paid, use the email you paid with.
3. We write back by email. Please don't send private files or card numbers.

Email support@tools.ltd

Quick answers

How do I cancel?

Press Manage or cancel on the tool page, or go to tools.ltd/pro/manage. It opens Stripe, where you can cancel in one click. If Pro isn't on for that computer, we email you an access link first. For MyBankToExcel, press Manage or cancel on the MyBankToExcel page. Your receipt email does not have a cancel link.

I paid, but Pro is not on.

Open the tool and press Already paid? Get your access link. Type the email you paid with, then tap the link we send you.

I see a charge I don't know.

Charges from us are for tools.ltd, run by Kowal AI LLC. On your card statement, a one-time purchase shows as KOWAL AI* TOOLS.LTD. A monthly plan shows as KOWAL AI TOOLS.LTD. Email us with the date and amount, and we will look it up.

Can I get my money back?

Read our refund rules, then email us.